SUMMARY
Crashino is a new crypto casino, featuring classic casino games, live games, provably fair games and a sportsbook.
INFO
- Established 2021
- License(s) Curacao
- Deposit Options SNACK, BCH, SHIB, DOGE, USDT, DAI, BTC, EURS, SOL, CSC, WBTC, XED, XRP, BNB, ETH, LTC, USDC, TRX, BUSD, ADA
- Minimum Deposit €20 in crypto
- Minimum Withdrawal €50 in crypto
- Customer Support Email, Live Chat
- Languages English, German, Spanish, French, Portuguese, Russian
- KYC Yes (Uncommon but possible if deemed necessary)
- Restrictions USA, Turkey
POSITIVES
- Okay game selection
- Excellent customer support
- Quality sportsbook interface
- VIP cashback of 20%
NEGATIVES
- No responsible gambling features
- Poor game sorting options
- Slow withdrawals
- Unestablished (iffy player reviews)
GALLERY
Crashino Casino Review
Crashino Casino (one might assume) takes its name from the famous Bitcoin and cryptocurrency gambling game – Crash, which it features. Of course, the rocket/planet logo this site has selected to use may suggest an alternative meaning. Yet, we doubt it.
Crashino is owned and operated by MIBS N.V., a company based out of Curacao, which has obtained a Gaming Curacao license for this brand. Based on our research, MIBS is also a white-label casino platform. And it runs a few other gaming sites, including BitUBet Casino. Going by available data, MIBS N.V. launched Crashino Casino in 2022 as a small international brand that accepts twenty cryptos, has an interface viewable in six languages, boasts a decent game library, a sportsbook, loyalty benefits, and various sector standard promos.
First Impressions
Crashino Casino is big on big images. It uses violets and pinks as its primary colors and has pretty good illustrations of planets and rockets plastered all over various banners, ones that implement impeccable gradient shading. So, whoever made them knew what he was doing. Navigation here is simple, as everything is pretty much accessible through a left-side menu, and you have a top bar from where you can quickly make deposits and access your profile page. Something we will complain about regarding this site’s UX design is the fact that some of the game/banner icons are a bit too big. That throws off the overall visual balance on some pages. At least, it did, in our eyes.
To become a Crashino Casino member, you must enter your email, then input a username, password, and a referral code if someone sent you over here. You will also have to check the box that tells this platform that you accept its terms and conditions and click on a verification link sent to your email inbox.
Since Crashino has no community features and no blog/news sections, we suggest exploring its promo page instantly after sign-up, as there is little to do on this platform outside of gambling.
Games Offered by Crashino Casino
The Crashino Casino game lobby is divided into four sections. These are the lobby, live casino, crash games, and game show ones. The first features all the slots housed here, and these get separated into highlighted options from six categories. They are popular, new, bonus buy, Megaways, jackpots, and instant games. Multiple top providers work with Crashino for this site to supply reel-spinning action to its user base. Some of the more notable names include Playson, NetEnt, Spinomenal, Hacksaw Gaming, Pragmatic Play, Red Tiger, BigTime Gaming, Blueprint Gaming, and Nolimit City. You can technically filter the title section by the provider by clicking company logos from the middle of the game page.
Concerning live table and game show betting fun, those products get supplied here by Evolution, Ezugi, and Pragmatic Play Live, and the number of streaming table picks on this hub is pretty decent. The same goes for third-party crash games, which number thirty-one. There is also a provably fair section, called crypto games, only accessible via the left-side menu, and it has multiple Limbo, Plinko, Mine, and Dice provider choices.
The offer of RNG table games here is not robust, but you can find such options from brands like Play’n GO, Fugaso, Betsoft, and a few others using the designated search field at the top of the gaming lobby.
We should note that you get current and historical bet listings at the bottom of every game section.
Crashino Sports Betting
The interface and overall look of the Crashino sportsbook surprised us, as it appeared to be novel sports betting software, the likes we have not seen before exactly in this particular form. That said, it did display some weird behavior when we first opened it, as it kept reshuffling icons until it settled down a few seconds after this page loaded.
We quite liked the setup featured here. You have a top bar with the various sports/eSports options, which also has a home link, a search field, a My Bets icon, and a pull-down option that reveals all the sports you can wager on here, a selection of around fifty.
You can favorite events, and you can make in-play wagers. There is live streaming for eSports contests, and for actual sporting competitions, you get treated to a unique tracker that dynamically displays goings-on, for some even utilizing 3D graphics in a dedicated tracker display.
The available odds formats in the Crashino sportsbook are fractional, European, American, Malaysian, Indonesian, and Hong Kong. You can make all the usual prop and outright wagers on this sports betting page, which has competitive odds and a quality bet-builder, and you can accept odds changes for bets made. Plus, you get to utilize a cash-out feature here. Thus, we got more than we bargained for at Crashino’s sportsbook. It is similar in style to the Roobet one but different.
Easy Access
As you probably expected, there is no Crashino app. Nonetheless, this site has been developed using HTML5 and runs fine on remote devices. We tested it out on our Samsung phone, and it loaded reasonably fast, gave us a bottom bar navigation menu, and organized the game icons in a three-column layout. Again, like with the desktop version, we would have liked for some elements to be smaller, but we can live with that. Without question, the thing that most bothered us (visually) was the size of some of the text, which was way too big.
Irrespective of whether you prefer an iOS or Android-powered device, we foresee you having no issues using Crashino through any mobile browser on any modern smartphone. Hence, we cannot give you any more info regarding mobile play here. What we did try to run popped up quickly, and our short demo sessions played out smoothly. We would say that we liked the Crashino mobile version more than the desktop one, seeing as we found it to be more concise. However, for sports gambling, we prefer the desktop variation.
Deposits and Withdrawals
The list of cryptos you can use on the platform is extensive, consisting of twenty choices whose codes we will rattle off here: SNACK, BCH, SHIB, DOGE, USDT, DAI, BTC, EURS, SOL, CSC, WBTC, XED, XRP, BNB, ETH, LTC, USDC, TRX, BUSD, ADA.
The site’s minimum deposit limit is $20, and there is no maximum. So, you can deposit as much as you want here. Regarding withdrawals, the minimum allowed withdrawal amount per transaction is €50, or equivalent in other currencies. The maximum sums you can remove from your account are €2,500 per day, €5,000 per week, and €10,000 per month. Crashino Casino has an x1 wagering requirement for all deposits before a withdrawal request can get approved. On identity verification, their team will ask you to go through this process when they believe this is necessary.
The documents for the KYC process on this platform you will get asked to provide include – a valid government-issued ID (passport, national ID card, driver’s license), proof of address (bank statement, utility bill, issued within the last three months), and a selfie of you holding one of your IDs next to your face. You may also get asked to supply your public wallet address. Know that after you send over all these documents, the site staff will take between 24 and 72 hours to verify them.
Be aware that you can buy cryptos from inside Crashino’s cashier tab if you do not own any. Note that payment processing on this hub may take up to 24 hours.
Crashino Casino Bonuses & Promotions
The Crashino promo page has more than a few offers for new and existing users. Those who wish to enter this site’s fold should know that if they do so, they will get greeted with a three-part welcome offer consisting of two matches of 100% and one of 50% for a total value of 1,000 USDT. Plus, they will get fifty free spins on the Pragmatic Play slot – Gates of Olympus. These deposits require a 20 USDT minimum, and each comes with an x50 wagering requirement. This deal is available for new users only for six days after they complete their registration process. Prizes attained through on-the-house spins must be wagered once before wins can get withdrawn.
For existing Crashino crypto casino gamblers, this platform has Monday, Wednesday, and Friday bonuses. The Monday one consists of a deposit match of 50% up to 250 USDT (x50 requirement), available seven days after sign-up. The Wednesday reload gives away free spins for deposits over 20 USDT made on Wednesday, and these come with an x20 rollover. Lastly, for Friday deposits of 50 USDT, this site gives away fifty free spins on two Crashino slots apiece, with no rollover stipulation in play.
It is worth signing up for an e-mail newsletter to receive further promos.
VIP Program
In the past, Crashino used to have a multi-tier point-collection scheme. Nevertheless, it has since moved away from this Crashino loyalty system. Now, the brand implements a Crashino VIP program that is invite-only. How does it work? Management audits user accounts, and if they think that your betting activity justifies a VIP invite, they will send you one in your inbox. Of course, the milestone to get one remains secretive.
The perks accompanying the Crashino VIP label are personalized offers, faster withdrawal processing, higher wagering limits, a dedicated account manager, surprise bonuses, gifts, and invites to exclusive events. All this said the main allure of this status is the 20% cashback this site provides to its VIP members.
Crashino Casino Customer Support
To access the Crashino live chat window, you will have to click the human icon in the top right corner of your screen and select live chat from your account drop-down menu. Do not mistake the headset icon in the left-side menu as the one for Crashino live support, as that only loads a help info page. We must say that the level of aid we got in the Crashino chat window was terrific. The agent we spoke to answered all our questions in sizeable detail. Yet, we must also point out that we used this Crashino support avenue three times, and on each occasion, we waited between ten and twenty minutes before a representative popped into this window to talk to us. At the top of the chat interface, it says that replies come within three minutes, but we experience slower agent connection. Maybe we just caught the staff at a bad time.
We sent an email to support@crashino.com and got a response in around two hours, which is pretty decent considering that some players we talked to complained that they attained responses via this method in a day. Some previous comments on this review mentioned that they believe that the support staff at Crashino is from the English as a second language crowd. But the people we talked to seem to speak the language at a native level, at least in text form.
The Crashino FAQ page is pretty underwhelming. It only lists a few basic questions and answers about payments, your account, and currency conversion. In truth, it is not even worth discussing.
Security
When Crashino opened its virtual doors, it featured no gaming license. Today, it boasts one from Gaming Curacao, the organization we often cite as the second-best one of Curacao’s four master license holders.
The server certificate here has been issued by GTS (Google Trust Services), and this website uses industry-standard authentication and encryption protocols (AES, TLS, X25519). Its privacy policy is Okay, and know that for any issues regarding the information you have shared with this platform, you should contact its data manager at privacy@crashino.com.
Know that Crashino reserves the right to confiscate your funds if it believes you have engaged in bonus abuse or fraudulent activity. If they have evidence of this, per the T&C, they may seek criminal against you if they think you have committed fraud. Such legal proceedings will be governed by the laws of Curaçao, as will all other on-site disputes. Also, remember that you have three days to file a complaint about a wager after it has gotten settled if you think you have been wronged in some way. And this hub usually responds to such queries within twenty-eight days.
You can view your betting and bonus history on your Crashino account page. But you cannot set up 2FA. Nor can you implement any betting/deposit/session limits at this online casino. To self-exclude, contact the support staff at support@crashino.com.
GOSU Conclusion
We are not fans that Crashino did away with its previous loyalty system that featured a point-collection scheme in favor of an invite-only VIP one. They told us this move was made due to technical issues.
We also think that the gaming products in its lobby could get better organized and that live chat accessibility could be better. Plus, we think management could look to add some community options and a blog section. Those negative aspects out of the way, there are loads of things to like here. The Crashino welcome bonus is respectable, the sportsbook has a unique tracker feature that we found super engaging, the number of high-quality games is Okay, and so is the level of customer support we experienced.
Still, the thing that most worries us about this platform is the number of payment-related complaints we notice online. It should be said that such user gripes are often invalid as they stem from players not understanding site rules. We have a decent relationship with the Crashino team, and they are always receptive to our inquiries about BTCGOSU readers feeling wronged. So, we are somewhat on the fence concerning recommending this site but would lean towards suggesting it as a viable option to most casual crypto gamblers. Just be mindful that withdrawals here take longer than at most other premium brand Bitcoin casinos, and ensure that you have a good look at all the payment/bonus conditions before betting.
Can I bet on games at Crashino Casino with cryptocurrencies?
Absolutely. Crashino Casino is primed to accept stakes on its games using most mainstream cryptocurrency options.
Does Crashino Casino have a gambling license?
Sadly, we were unable to link any notable gambling license with this crypto casino.
What cryptocurrencies can I use at Crashino Casino?
A variety of crypto options include BTC, ETH, LTC, DOGE, USDT, USDC, BCH, ETC, BNB, DAI, DASH, TRX and XMR. You’re not short of options here.
Is sports betting offered at Crashino Casino?
Unfortunately, no. Crashino Casino only focuses on online casino games.
Are the bonuses and promos at Crashino Casino fair?
The types of promos and bonuses supported at Crashino are fair and, moreover, appealing to players who sign up to play at the site.
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38 thoughts on “Crashino Casino”
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Hi BTCGOSU,
I have a problem with Crashino.com
The support agent at Crashino.com don’t understand English at all, and they don’t know about their own terms and conditions. They haven’t credited my weekend mission-free spins. They saying the mission is eligible for newbies who registered within 7 days. But, Their Terms say: This promotion can not be combined with the welcome mission and is only available to players 7 days after registration
This was forwarded to Crashino – we will need more details though. Or was this solved?
It wasn’t solved. They repeated the same reply to me “This promotion can not be combined with the welcome mission and is only available to players seven days after registration.”
I agree with that. I registered on their website on 7 May 2022. I made a deposit and also claimed the welcome bonus that I cashed out. After that, On 22 May, I made a 0.71 LTC deposit, and I lost them all on the Crash game. I got 100 Free spins on 23 May. Again, On 24 May, I wagered $50 On the Crash game and lost my entire balance. The free spins should be added following Monday, 27 May. But, They didn’t credit my Free spins and said, “This promotion can not be combined with the welcome mission and is only available to players seven days after registration”. What do I have to do with that while I claimed the Welcome bonus a month ago? Why do they still think I am combining a welcome bonus with a weekend bonus while I already received a Weekend mission bonus before? I have knocked on their support countless times in the last few days and explained everything. They never understand what I am saying.
I never had such a bad experience with casino support.
Forwarded again, we will solve this. We will share the feedback as soon as we receive it.
Here is the update from Crashino.
After thirteen days of waiting, they replied me this-
“Dear Valued Player ,
Hello!
Following your query via live chat , we would like to inform you that unfortunately you are not qualified for the ” Weekend mission” free spins , as you did not make any deposits during the mentioned week.
If we can be of any further assistance, please contact us again, and we will be happy to help you.
Best Regards,
Support Team!”
First of all, Their Weekend mission Terms and Conditions don’t say that. They didn’t mention that you have to deposit during the week.
They mention: This promotion is available for players who have made at least 1 deposit.
I made at least four deposits after registration.
Next Point: Why do they take 13 days to figure out what is the issue? Why their support team was unable to answer me the exact reason?
Gosu, Do you expect any reply from them? Since they never reply me. They send me this text via notification
Hey,
they responded indeed. Precisely, the weekend mission needs to be claimed within seven days. You made several deposits but “only” after that period passed. I am afraid there is not much we can do about that.
Agreeing with you that the support still has room for improvement and this is something we have been talking about with Crashino.
I registered and deposited but apparently the deposit bonus doesn’t exist anymore.
Here’s what live chat said:
Hi, i just registered from https://www.btcgosu.com/review/crashino-casino/ and they mentioned there was a 200 euro bonus available for depositing. Is this not available anymore?
15:40
Hello. Thank you for contacting me.
15:44
You may kindly get acquainted with all the available promotions in the Promotions section of the website.
15:44
So its not available anymore?
The page says “Exclusive BTCGOSU Bonus Alert: Get a 100% deposit bonus up to €200 with a wagering requirement of only 40x. Just register through our link and you will automatically be eligible.”
15:45
Please note that there is no any Deposit bonus on the website.
Hi,
we are contacting Crashino about this right away and will update you shortly.
Apologies for the inconvenience.
Hello again,
Crashino just informed us that your bonus has now been credited. They also sent you an email.
Sorry for the inconvenience.
Good luck and have a great day!
STAY AWAY FROM CRASHINO
I deposited 7,750 last week and still have not received it. I am in contact with them everyday asking where it is. All they say is there is nothing they can do they are waiting on an update. I have showed them the screenshots and sent them the hash transaction id almost half a dozen times. I have showed them messages with my crypto wallet help desk saying it shows it complete. Within the hash it shows their hash corresponding with the dollar amount I sent. They are doing nothing and I believe they are never going to give me my money. The money seems to have vanished in plain sight. I don’t know if they are a scam or their deposit system glitched, but I now have 7,750 less in my bank and it went to nothing. DO NOT USE CRASHINO
Hello,
thank you for your message and for sharing your experience – this is what we are here for. While it does not actually matter: Did you find them and/or register through our links?
Either way, we are going to reach out to them right now in order to learn more about this and hopefully resolve the case. We have many players there and have not heard of any issues in a long time, so we will try our best to help your case, too.
To speed things up, can you let us know your username / Account ID, please?
I found them. Thank you. I would imagine they will tell you what they tell me everytime I ask. They say they are working on it and cannot do anything right now. They said they have not received it but I used their qr code so it is still due to their issues if this money is missing and I find it, at minimum, fair to refund for any problems causing by their depositing/withdrawal company Nomipay.
My account # is 706821312. They are honestly quite incompetent. Initially they did not see any transactions with them in the hash I sent. I had to tell them what their own hash id was because they were unaware it seemed. I appreciate any way you can help
This is definitely inconvenient but most of the time, when issues like that arise, we are in a position to “speed things up” – at the end of the day, if you sent your crypto to the correct address (crashino address), then it cannot be rocket science.
We are on it!
Thank you for helping. Believe me, that is what I have tried telling them lol. I used their QR code to send it. Any problems are on their end but I am getting no help from them and basically doing their job for them.
Hello,
we received another update on this case.
Long story short: The payment provider found your second transaction of 775 USD and Crashino has now credited your account with it.
7750 USD appears not to be amount missing and we will not go into detail in public.
Hope we could help. 🙂
Hello weeniehutjr,
we have heard back from Crashino.
Crashino claims that you have not been able to send them the TX ID – opposite to what you are saying. Feel free to email us the TX ID, otherwise this does not look good.
Thank you.
I have problem with Crashino.
I registered and deposited. I asked chat about deposit bonus and they said that there is no bonus up to 200 euro.
I talked with three different times and they all say nothing to do.
Hi,
you signed up through our links?
What is your username so we can reach out to Crashino?
Hi, yes I signed up with your links.
My id number is: 1204850095
Thank you – we reached out to them and expect to hear back by tomorrow at the latest. This will be sorted, no worries. 🙂
Thanks a lot
Crashino got back to us and told us that they will reach out to you. It looks like you did not claim the bonus prior to depositing. Anyway, they will contact you and explain/help so that you get the bonus. 🙂
Update: Your bonus was added today – sorry for the inconvenience and best of luck!
Hi, efialtis!
The Crashino saga started again! I have been there for two years and I am not regular there. But, I still play there because of their good promotions. They offer generous bonuses each Friday. I started gambling again in the last two months with their delayed payment habit. Two days ago I won $110 From my deposit bonus free spins and they triggered KYC because of that. They send me an email asking for the documents which I send within an hour. Yesterday I noticed they canceled my withdrawal and my funds were on my Crashino balance. I decide to play again and I got another good win. Then I requested another withdrawal while I am still waiting for KYC verification. Their support said it may take up to 24 hours. I contacted their support again about 30 minutes ago and now they say no documents were uploaded to my account. FYI, there is no option in Crashino to upload your documents. They request to send the documents to payments@crashino.com which I did two days ago.
Now, the support cannot give me ETA, my withdrawal is pending, and other promotions going on that I want to try but I don’t want to deposit more and stuck again. Could you please help me with that?
My Crashino user ID is 660352228
We have contacted them 🙂
My withdrawal was $230.19; they paid $150 and deducted the $80 without explaining. Right now, I am talking with the support agent to know what could be the reason. FYI, I was triggered KYC, which seems I passed. I will come up with more details once I have more information. I had some nice wins when I used the buy bonus feature. There is no reason the deduct them,
Watch reply:
https://replay.pragmaticplay.net/rsShIrCS8X
Okay. So their response is;
“Thank you for waiting. Please be informed that according to our Terms and Conditions section 12.10 The maximum withdraw-able amount from the winnings generated from ANY no deposit bonus (cash, free spins, free money bonus with wagering, loyalty points etc) is 100$ or equivalent currency. If the wins are generated from ANY bonus that is tied to a deposit (reload bonus, deposit free spins, etc), the withdraw-able amount is 250$.”
I cannot stop laughing, to be honest.
First of all, I deposited $50 and $110 winnings from that deposit bonus free spins.
2nd Of all, The rest $110 dollar was from my bonus game playing;
https://replay.pragmaticplay.net/rsShIrCS8X
If all the winnings were from free spins, it still does not exceed the $250 limit, while my latest $110 winning was from “Buy free spins”.
My Crashino user ID is 660352228
The support said they would email me and closed the chat.
Can you please help again?
Always trying to help and we have good news: Crashino just informed us that you will be paid in full. 🙂
Thank you very much BTCgosu. They have added my winnings to my balance.
I just made a withdrawal request, and I will wait for them to release it.
Do you think I should continue to gamble there?
Because I feel like their promo is awesome and I like their promotions! I will rate them once they release my withdrawal. Moreover, I was already KYC’ed there. I guess there should not be any problem in the future.
We have strong relations with the team behind Crashino and honestly feel that it`s a promising platform with cool promotions every once in a while. 🙂
Thanks for your feedback. I appreciate your help. I will continue playing in this platform.
Update: The withdrawal was released. Thanks Btcgosu and Crashino team.
Glad this was solved.
Hello! Created a withdrawal request on September 4th. It’s already September 6th. Haven’t been taken out yet. First they said to wait until 24 hours. After 24 hours, I wrote to them and they replied that they had transferred it to the specialized department and that you had to wait, they would take you out soon. Please help. username id 745270485
We have contacted Crashino about this and will respond as soon as we hear back.
Please check your email, we responded. Crashino is moving to a new platform but your money shall arrive shortly.
I received a payment 30 minutes ago. Thanks for the help
Happy to hear it 🙂