SUMMARY
Joycasino is a FIAT casino that boasts a great game selection, lacks in several other departments though.
INFO
- Established 2014
- Licence(s) Curacao?
- Deposit Options FIAT
- Minimum Deposit €5
- Minimum Withdrawal €5
- Customer Support Live Chat
- Languages English
- Restrictions -
- KYC Yes
POSITIVES
- Impressive game library
NEGATIVES
- Hidden terms & conditions
- Limited security & license information
- Lousy support
GALLERY
Joycasino Review
Joycasino is one of several less than mainstream casinos operated by Darklace. The others may be regarded as reasonably successful FIAT currency online casinos, so our initial conclusion would be that Joycasino is a decent betting site, too. However, there are elements to Joycasino that make it, perhaps, a touch below the bar compared to many of the big hitters out there.
Launched a few years ago now, Joycasino should have bundles of experience in terms of offering players access to casino games. For all that experience, the casino seems to lack in several areas where it should do better, namely design and interface, mobile optimization, and information. This can make Joycasino a touch problematic for us to review properly. However, we’ve put in a shift and plenty of hours to try and uncover the truth behind what playing at Joycasino means for you. Here, then, is our review of this online casino site.
First Impressions
Our first impressions of Joy Casino are, admittedly, not too good. Immediately after entering Joycasino, you’ll stumble across the first problem. The online casino isn’t overly mobile optimized. It has a barebones HTML5 interface, so it should make it at least user-friendly on portable gaming devices. However, their layout and menu design mean that getting around the casino is fiddly at best. This isn’t going to win over many fans who want to enjoy gaming on the go, especially since Joycasino doesn’t support its own mobile app.
Shortly after making a note of the sub-par interface, our team was quick to stumble across another flaw. Betting with cryptocurrencies is not going to be an option for players. The casino doesn’t seem able to facilitate BTC deposits, and that puts it at a disadvantage compared to the many highly reputable crypto casino sites we cover here at BTCGOSU.
We’ll freely admit that this isn’t the best start to a review and that Joycasino is hardly going the extra mile to win us over with its first impressions. However, we’ve seen this before – a seemingly poor casino suddenly turns things around as the rest of its features, put simply, rock. To give Joycasino its fair shot, we’re prepared to head straight into its games collection next.
Games Offered by Joycasino
Despite its somewhat lackluster interface and first impressions and its seemingly FIAT-only payment system, Joycasino does at least deliver an impressive gaming library. In fact, we wouldn’t say a word about the gaming library here – at least not in terms of the number of games you can play or the developers kitting out the site with games.
Over twenty software providers are involved in the production of games for Joycasino. These include epic names like Microgaming, NetEnt, Evolution Gaming, Yggdrasil Gaming, Play ‘n Go, and many more. You can find Playson and Thunderkick games, try slot from ELK Studios and NextGen Gaming, have a punt on Quickspin and Genesis Gaming titles, or try casino games from Rabcat, 1×2 Gaming, Push Games, and many more. In all, there are over a thousand games at your disposal. Even if you were looking forward to betting with cryptocurrencies, the presence of such a decent gaming library is going to sweeten the deal at least a little bit.
As touched on, the design and interface of Joycasino are certainly not overly mobile-friendly. However, if you’re playing from a computer or laptop, you’ll find the design of the gaming library rather user-friendly. It consists of several primary genres, each with its own collection of games for you to choose from. These include Top, New, Slots, Live Dealers, Jackpots, Video Poker, Tables, and Other games.
For the most part, you can find RNG-certified games, and the RTP rates associated with the site’s slots do seem to be reasonable and on par with what you’d find elsewhere. Most of the major titles are supported at Joycasino. For instance, you can expect to see Microgaming’s Mega Moolah slot machine, Yggdrasil Gaming’s Holmes and Stolen Stones, and NetEnt’s Mega Fortune and Hall of Gods slots. Ultimately, there are plenty of top titles to choose from here, and they are mobile-optimized, even if the site is not. Other top slot machines include Vikings Go Berzerk, Playboy, Big Bad Wolf, Immortal Romance, Gonzo’s Quest, Starburst, Jack and the Beanstalk – the list goes ever on.
If slots really aren’t your cup of tea, Joycasino does have alternative games. You can find the best of baccarat, roulette, and blackjack games in both RNG (random number generator) and live dealer format. Some games, such as dice, craps, and poker, also span both genres, while others, like money wheel and game show releases or video poker, can only be found on one or the other.
A general search box or a few additional filters would be handy to make shorter work of finding something to play, but nobody would deny that a great array of games can be played at Joycasino.
Easy Access
There are two main areas where Joycasino disappoints, and we’re going to have to come to them eventually. Mobile ease-of-access is one of them, in that there isn’t any. The online casino does have an HTML5 design, and its games have been optimized for gaming on the go. In theory, all that is required is a bit of a better layout, and Joycasino should be easily able to dish out mobile gameplay to its users. However, the design is intended solely to cater to players “on big screens”. Given the lack of a mobile casino gambling app, Joycasino has seriously missed a trick here.
Curious to see whether this was solely a Joycasno problem or one that extends to its operator, we visited one of their sister sites. Joycasino’s sister site doesn’t have this issue. It is mobile optimized, so we’re not sure what Darklace’s excuse is here.
Deposits and Withdrawals
We all want to bet with Bitcoins at the very best cryptocurrency casinos. Failing that, we’d at least like the option of being able to switch, chop and change between FIAT currencies and cryptocurrencies at sites that cater to both. Once more, Joycasino has missed a trick, and this is kind of a big deal. Here at BTCGOSU, one of the first things we look for is crypto compatibility, and at Joycasino, there is none.
The online casino caters primarily to Russian and English speakers, so many of the payment methods accepted are designed with those in mind. A wealth of Russian banks and card options are supported, alongside EcoPayz, WebMoney, EntroPay, Paysafecard, Moneta, Neteller, and Skrill. Yandex and Qiwi may be accepted in selected countries, too.
When depositing at the casino, you “should” be able to deposit without charges. Moreover, deposits should be instantaneous. Joycasino takes a relatively lax approach to deposit limits, and it lacks the responsible gambling tools for you to properly cap your own deposits.
Withdrawing is a mixed-bag affair, too. On the face of it, there doesn’t appear to be any withdrawal caps, and there are few bettors who are going to grumble about that. Speed transaction times of anything from a few hours to a few days aren’t too shabby, either. However, the fact that the casino charges fees and that minimum withdrawal limits are a bit prickly won’t impress everyone. Withdrawal fees are set to 5% of the total withdrawn, which is positively outrageous compared to rival sites.
As touched on, gamblers can forget about depositing, wagering, and withdrawing with cryptocurrencies here. However, you can deposit and withdraw using US dollars, Norwegian kroner, Russian roubles, and euros, amongst others.
Joycasino Bonuses & Promotions
Thus far, our experience of Joycasino has fallen between happiness and great disappointment. The casino doesn’t seem to do anything by half-measures, and that applies to its welcome bonuses and other promotions.
Becoming a new member of Joycasino will see you eligible to claim a 100% match deposit bonus worth up to €2,000 in your very first deposit. Alternatively, you can choose to claim a 150% bonus up to €300 or a 200% bonus up to €50. The remaining four deposit bonuses that form this five-pronged welcome bonus are fixed, though.
A second deposit can net you a 100% bonus worth up to €300, while third, fourth, and fifth deposits can see you earn matches of 50%, 50%, and a final 25% up to €400, €500, and €750, respectively. The fact is that you can claim just shy of four grand with this welcome bonus. Such a lavish offer always has our alarm bells ringing. Whenever we see an overly generous offer such as this, our team always heads straight to the Ts and Cs and expects to see hefty wagering requirements. We didn’t have to scroll through pages of text, as the terms and conditions page was shockingly brief. Moreover, it didn’t say anything about wagering requirements. We conclude (based on our experience) that they are likely to be considerably high.
Joycasino is home to tournaments, and “contests” or prize draws. These can bequeath decent prizes if lady luck is on your site when gambling, but there’s no guarantee there. Tournaments aren’t run as frequently as you may find at some other casinos. On top of that, there aren’t many other promos to discuss.
There is a free spin bonus at Joycasino, and that could see you pocket 200 free spins (spanning ten days) when you deposit €20 or more into your account. That is a considerably generous bonus given the low minimum deposit limit. We’re betting that it is also covertly carrying hefty wagering requirements.
VIP Program
There is a casino bonus program in place at Joycasino. It revolves around complimentary points more than anything else. This promises six tiers of levels, including Novice, Regular, VIP, VIP Gold, VIP Platinum, and Dark Knight. Each new tier is supposed to give you a better comp points redemption rate at Joycasino.
For instance, at the first tier, you can claim a 12:1 redemption rate, with the level requiring between 0 and 10 points. However, at the final tier (Dark Knight), you’ll get an 8:1 rate. Reaching that level will be a chore, though, as it requires 15,000 or more comp points.
Sadly, the comp points scheme appears to be the only bonus available that resembles a VIP offer. We would like to see Joycasino do a bit more here if it is going to win our favor. There just isn’t enough meat on the bones for us to give us a great review, and at this point, readers might begin to start asking other questions.
Joycasino Customer Support
Joycasino is a touch unhelpful when it comes to providing support to its members. For instance, if you aren’t signed up and registered at the site, are precious few ways to obtain any assistance. Instead, you’re going to need to be signed in to get that assistance. This is frustrating but is becoming more common at online casinos.
Okay, so where does Joycasino land when it comes to player support? It must be said about a million miles away from the intended target. There is a live chat service, but no, they aren’t overly friendly or helpful. In fact, we couldn’t get in touch with them at all. There is no contact phone number, and no e-mail address is made available. Again, alarm bells are going to be ringing here.
Security
Like many of the other parts of our Joycasino review, we’ve had to do a bit of guesswork here. We know that the casino is not open to players in the USA, Netherlands, Ukraine, Italy, Spain, and the UK. The casino tells us that much. This implies that they are sporting a gambling license. However, we can’t find any evidence of that.
There is a KYC process at the casino, too. This implies that Joycasino is eager to protect against underage gambling, identity fraud, and money laundering. Once more, though, there is little in the way of responsible gambling policies or security protocols. Apart from the fact that Joycasino claims to be DMCA protected, and Curacao licensed (there is a symbol at the bottom of the site that links to another casino, but no license information), there isn’t much to go on. We’re not going to recommend that you play at any casino which plays fast and loose with such important details.
GOSU Conclusion
In all honesty, BTCGOSU has tried to be as fair and impartial as it can with Joycasino. We credited them with an impressive game library and patted them on the back when their features were worthwhile. However, there are too many negative boxes ticked here. Limited security and licensing info, hidden terms and conditions, an unfriendly design for mobile users, and no cryptocurrency options, coupled with lousy or non-existent support, have made the decision for us. We honestly wouldn’t recommend that you join Joycasino. There are far better crypto and mobile-friendly betting sites out there.
Is Joycasino a legit crypto casino?
Honestly, we’d have to say no. It may well be that they are trying to do everything legitimately, but there just isn’t enough information about the casino’s security, and they hide away their terms and conditions. That spells danger to us.
Does Joycasino have a license?
Joycasino claims to have a Curacao-issued gambling license. We couldn’t find any information on that, and the license link took us to another casino. Our guess is that no, this casino is unlicensed.
How long do withdrawals take at Joycasino?
Withdrawals should be quick at anything from a few hours to several days. However, given the other negative aspects of this casino, we’d not recommend playing there.
Are games on Joycasino Provably Fair?
No, but that isn’t necessarily through any fault of the casino. Joycasino doesn’t offer cryptocurrency games, so there is no reason for them to be Provably Fair.
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